Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship throughout Australia. NZ shipping coming soon
How long does shipping take?
Orders are processed and ship within 48hrs and are subject to Australia Post shipping times
How do I track my order?
Tracking details will be emailed to you once your order has been dispatched
Returns
How do I return an item?
Returns are only accepted in the case of a genuine fault in the product or wrong item being sent. Your satisfaction is our happiness so please email us if there is a problem with your order.
Can I exchange for a different item?
Change of mind returns or exchanges are not accepted so please order carefully.
General
Where do you source your products?
We have trialled products from all over the world and chosen the best of them, our manufacturers and suppliers are located in USA, Vietnam, Brazil, Italy and Hong Kong and India.
Do you offer training?
We are working away on our permanent jewellery training package, which will be available in the second half of 2024.
Do you supply solid gold chain?
Solid gold chain and findings can be ordered in as a special order. Please email admin@infinixjewellery.com.au
What is the difference between 14k gold filled and gold plated?
14k Gold Filled jewellery is not the same as gold plated jewellery. It contains 5% of solid gold, and is done by a process of heat bonding. The layer of gold is permanently bonded with heat and pressure onto the base metal (usually brass, or sterling silver). Unlike plated or “dipped" metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat-age of the gold alloy. Usually made with 14k gold, gold filling is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewellery. It is safe for most people with metal allergies. Excessive moisture when stored can reduce the lifetime of the piece.
Essentially it is an affordable alternative to solid gold, that outdoes the quality and lifespan of Gold-Plating significantly. With the correct love and care, Gold-Filling should last as long as, or close to pure Gold. It does not contain nickel or lead.